PRIVACY POLICY

Last Updated: 27/11/2025

Élevé Femme Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international regulations, including the General Data Protection Regulation (GDPR) for EU/UK users.

By accessing this website or purchasing from us, you agree to the terms of this Privacy Policy.

1. Who We Are

Élevé Femme Pty Ltd
ABN: 29 595 183 349
Address: U1 / 11 Clarke Road, Park Ridge, QLD Australia
Email: journicoach@gmail.com

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Order history

  • Phone number (if provided)

  • Payment information (processed securely by third parties)

Technical & Website Usage Data

Collected automatically through cookies and analytics tools:

  • IP address

  • Device details

  • Browser type

  • Location data

  • Website behaviour and preferences

Optional Information

  • Survey responses

  • Email marketing preferences

  • Communication history

We do not collect or access any written content inside journals.
Your journaling remains private.

3. How We Collect Information

Information is collected when you:

  • Place an order

  • Create an account

  • Subscribe to email updates or marketing

  • Contact us for support

  • Browse or interact with the website

We also use cookies and tracking technologies, including:

  • Squarespace analytics

  • Google Analytics

  • Meta Pixel (if used in future)

  • Email engagement tracking (for those who opt-in)

You may disable cookies in your browser; however, some website functions may not work as intended.

4. Why We Collect Your Information

We collect information to:

  • Process and fulfil orders

  • Provide receipts and delivery updates

  • Respond to enquiries or support requests

  • Improve website functionality and product offerings

  • Personalise user experience

  • Comply with legal and tax requirements

Marketing emails will only be sent with your consent, and you may unsubscribe at any time.

5. Legal Basis for Processing (GDPR Requirements)

For EU/UK residents, we process your information under:

  • Contract necessity — to fulfil orders

  • Consent — for marketing and cookies

  • Legal obligation — tax and regulatory compliance

  • Legitimate interest — fraud prevention and business operation

6. Third-Party Services and Payment Processing

We use secure third-party platforms to operate this website and process orders. These include:

  • Squarespace (website platform and hosting)
    Data may be processed or stored outside Australia.
    https://www.squarespace.com/privacy

  • Payment processors:

    • Google Pay

    • Afterpay

    • Klarna

    • Credit/Debit Card processing services

Élevé Femme Pty Ltd does not store or have access to your full payment card details, including CVV numbers. All payment information is processed securely by third-party payment platforms such as Google Pay, Afterpay, Klarna, and card payment gateways integrated through Squarespace. These providers use encrypted processing and may store limited billing data required for fraud prevention, subscription management, and transaction verification. We only receive confirmation of your payment status — not your card number or security details..

7. Data Storage, Security & International Transfers

Your information may be stored or processed in countries outside Australia depending on the systems provided by Squarespace and other integrated services.

We take reasonable steps to:

  • Use encryption where possible

  • Restrict access to authorised users

  • Ensure secure storage and disposal

No method of online transmission is entirely risk-free; however, we take privacy seriously and follow industry standards.

8. How Long We Keep Your Data

We retain information only as long as necessary for:

  • Legal and tax obligations

  • Order and customer record keeping

  • Warranty or support availability

After this period, information is securely erased or anonymised.

9. Your Rights

Depending on your location, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion (where legally permitted)

  • Request portability (GDPR only)

  • Withdraw marketing consent

Requests can be submitted to: journicoach@gmail.com

We may require identification before approving a request.

10. Marketing Consent & Opt-Out

If you sign up for marketing emails, you may unsubscribe anytime using the link at the bottom of the email.

Unsubscribing from marketing does not cancel transactional emails such as:

  • Order confirmations

  • Shipping/tracking updates

  • Account notices

11. Age Policy

This website and all purchases are intended for customers 18 years and older.
We do not knowingly collect information from minors.

12. Delivery Confirmation & Signature Policy

For security and accountability, all orders require signature on delivery.
Once a package is signed for, it is considered successfully delivered under this policy.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will take effect once posted on this website.

14. Contact Us

For privacy-related requests, questions, or concerns, please contact:

📧 journicoach@gmail.com
📍 Élevé Femme Pty Ltd
U1 / 11 Clarke Road, Park Ridge, QLD Australia.