TERMS & CONDITIONS

Last Updated: 27/11/2025

These Terms & Conditions govern the use of this website and all purchases made through Élevé Femme.

By accessing this site or placing an order, you agree to the terms below.
If you do not agree, please discontinue use of this website.

1. Business Information

This website and all products are provided by:

Élevé Femme
ABN: 29 595 183 349
Address: U1 / 11 Clarke Road, Park Ridge, QLD, Australia
Email: journicoach@gmail.com

These Terms & Conditions operate under the laws of Queensland, Australia and the Australian Consumer Law (ACL).

2. Products and Intended Use

Élevé Femme offers guided journals, mystery boxes, physical goods, and related accessories designed for personal development and relationship reflection.

Our products are not medical, psychological, or therapeutic treatment and should not replace counselling, medical advice, or professional care.

3. Product Descriptions & Visuals

We make every effort to accurately describe and display products.
However:

  • Colours may vary due to screen and printing differences.

  • Some images and videos are AI-generated for illustrative purposes only.

  • Photos and videos featuring the owner are real.

Product content may evolve over time as part of continuous improvement.

4. Pricing & Payments

All prices are listed in AUD unless otherwise stated.

Accepted payment methods include:

  • Credit/Debit Card

  • Google Pay

  • Klarna

  • Afterpay

By checking out using Klarna or Afterpay, you also agree to their own Terms & Conditions regarding instalment payments, late fees, eligibility, and approvals.

5. Pre-Order Policy

Certain products (including The Rise Within – Mystery Edition) are available for preorder.

By placing a preorder, you acknowledge:

  • The product will not be released or shipped until June 2026.

  • Pre-orders are final and cannot be cancelled, except in circumstances required by Australian Consumer Law (faulty or misdescribed items).

Your preorder reserves stock and ensures priority fulfilment once available.

6. Shipping & Delivery

We ship worldwide with free shipping.

We will ship your package with Australia Post (www.aupost.com.au).

Delivery times vary depending on country and postal systems. Timeframes are estimates only.

All orders are sent using signature-required delivery to confirm receipt and prevent delivery disputes.

Your order will be securely packaged in a sturdy box and placed inside a biodegradable protective mailer to prevent weather or water damage.

Once dispatched, tracking details will be emailed to you.

7. Returns & Refunds

We want you to be satisfied with your purchase. However, due to the intentional and limited nature of our products:

We do not accept returns or refunds for change of mind.

Returns are only accepted if required under Australian Consumer Law, including where an item is:

  • Faulty

  • Damaged on arrival

  • Not as described

If you believe your item falls under this category, you must contact us at journicoach@gmail.com within 7 days of delivery with:

  • Order number

  • Description of the issue

  • Clear photos

If a return is approved, the item must be unused, unopened, and in its original condition and packaging, and shipped back within 7 days of approval.

Refunds will be issued using the original payment method.

Shipping costs for return postage (unless the product is faulty) may be the responsibility of the customer.

8. Lost, Unclaimed, or Refused Deliveries

Because signature is required, packages marked as:

  • Delivered

  • Signed for

  • Refused

  • Returned to sender due to non-collection

are considered successfully delivered and are not eligible for refunds.

If an order is returned to us due to non-collection, reshipment fees may apply.

9. International Duties & Taxes

Some countries may charge import duties or taxes.
These are the responsibility of the customer.

10. Intellectual Property

All content, branding, product wording, structure, framework, and materials are the property of Élevé Femme Pty Ltd and are protected under copyright and intellectual property law.

No part may be reproduced, copied, resold, or distributed without written permission.

11. Limitation of Liability

We are not liable for:

  • Misuse of products

  • Emotional outcomes or interpretations

  • Delays outside our control (postal, customs, courier delays)

Your use of our products is voluntary and at your discretion.

12. Updates to Terms

Élevé Femme may update these Terms at any time.
Continued use of the site indicates acceptance of updated terms.

13. Contact

For assistance, support, or questions:

📧 journicoach@gmail.com
📦 Élevé Femme Pty Ltd
U1 / 11 Clarke Road, Park Ridge, QLD, Australia

Short Version for Product Page:

  • Preorder — ships July 2026

  • No returns or refunds for change of mind

  • Signature required upon delivery

  • Full policy available in our Terms & Conditions